Scott Cornish is founder and principal consultant of Practical
Process Improvement (PPI), a one-person consultancy founded in 2006 and based in Southern New Jersey. PPI works with clients
in information technology (IT), manufacturing and service businesses to improve the effectiveness, efficiency and productivity
of their processes by use of PPI tools and methodologies with a focus on Industry 4.0 solutions. Recently relaunched, PPI
was inactive for a number of years due to Scott's full-time roles at DXC.technology (DXC) and AFL Web Printing (AFL) noted
For several years, Scott's was with DXC (formerly Computer Sciences Corporation/CSC) serving
as quality manager for a large strategic account. His responsibilities were to develop, launch and then lead an ITILv3 aligned
joint quality management system for IT infrastructure services. This included IT governance, transactional customer satisfaction
(CSAT), a joint metric balanced scorecard, and client risk & issues. Scott also led the completion of a number of six
sigma projects mentoring and certifying over two dozen six sigma green belts. Scott was also responsible for six sigma white
belt (awareness) training for all client facing staff. Additionally, he led a number of other process improvement projects
focused on service delivery.
Prior to joining DXC, Scott worked exclusively for AFL, a commercial
printer based in New Jersey. At AFL, Scott managed national and large regional strategic accounts where he built, maintained
and maximized relations with client decision maker and supporting staff.
Before founding PPI,
Scott was with The New York Times for many years. As managing director of national production, he managed the remote printing
operation as the newspaper grew national edition circulation, daily and Sunday advance print sites, paging and color positions.
While there, he led a number of process-improvement and change initiatives that included launch of daily color advertising
in the National edition, then full rollout of color for New York, Northeast and National editions. Scott also developed and
implemented new metrics gathering and reporting initiatives, quality/productivity improvement programs, and led teams launching
new print-sites and equipment. Additionally, he held management positions in the strategic planning and circulation departments
Prior to The Times, Scott was a member of the launch team that started USA TODAY and held various production and
quality management positions. He led the conversion from conventional to electronic color-prepress system production for USA
TODAY and other products. Scott also developed and implemented new metrics gathering and reporting along with leading roll-out
of new color processing equipment
Scott's education background includes:
- Executive MBA with a dual major in Marketing and Finance from Rutgers University School of Business in Newark, N.J.
- Bachelor of Science in Printing Management from the Rochester Institute of Technology School
of Printing in Rochester, N.Y.
- Advanced Master Certificate from Villanova University (University
Alliance) in Lean Six Sigma.
His professional memberships and affiliations include:
- American Society for Quality.
- Project Management
- Professional Writers Alliance.
- AmericaEast Planning
Committee, Pennsylvania News Association.
- Specifications for Newsprint Advertising Production
Scott's Professional Certifications and Certificates of Achievement include:
- Lean Six Sigma Master Black Belt (LSSMBB) - Villanova University.
- Certified Manager of Quality/Organizational Excellence - American Society for Quality (ASQ)
- Project Management Professional - Project Management Institute.
- Certified Internet
of Things Professional - IoT-Inc.
- Digital Manufacturing & Design Technology Specialization
- State University of New York Buffalo, NY/Coursera (In-flight).
- Industry 4.0: How to Revolutionize
Your Business - The Hong Kong Polytechnic University/edX.
- Information Technology Infrastructure
Library (ITIL) Foundation - Loyalist Certification Services.
- ITIL Continual Service Improvement,
Intermediate - PEOPLECERT Group
- Introduction to CMMI for Development v 1.3 - Carnegie Mellon
- Verified Copywriter - American Writers and Artists (AWAI).
Scott authored a series of articles on practical process improvement for Newspapers & Technology, a trade magazine.
He also received the Gold Key Award from Gamma Epsilon Tau, national collegiate printing fraternity at New York City College